Do you have any questions? Check out our Frequently Asked Questions below. If you still need help please contact us.

Shipping

How much does shipping cost?

shipping varies depending on the quantity and weight that you are buying. Shipping starts from $5.99 and on.

What shipping carriers do you use?

USPS is one of my favorites.

Where do you deliver?

Hand dye yarn delivers to the US and internationally as well. Merch is only available within US. If you urgently need and desire any item within the merch category, please let me know and I can try to make some adjusments.

Tracking & Delivery

When will my order be shipped?

I have a 1 to 2 weeks processing time depending on the orders I have, most likely I will ship your order before that.

Can I change my delivery address?

How can I track my order?

you will get an email with tracking information as soon as the package has shipped.

Placing an order

How can I place an order?

go on the 'shop by section' and order the yarn that you desire , it will ask you if you want to add the yarn winding service as well. Please select your best option.

return and exchange policy

no returns or exchange accepted. Please contact me if you have further questions.